At CityScape, we want to make your online experience as smooth and hassle-free as possible.
No matter what problems you may be experiencing, help is just a phone call away. Our Support Specialists are trained to help you get online, and stay online.

You can contact a Support Specialist for Springfield by calling 217-535-1010 or 888-248-9722, or by sending email to [email protected].
If you are calling from Jacksonville, Franklin or Roodhouse, you can contact a Support Specialist by calling 217-483-7900 or 877-472-6629, or by sending email to [email protected].

Or, you can visit our Frequently Asked Questions page to learn the answers to questions you've always wanted to ask.

Customer satisfaction is our number one priority. We'll do whatever it takes to help you get the most out of your online experience.

Before calling or emailing the Help Desk, here is a list of things that our technicians will need to know in order to better assist you.
Having as much information about the problems you are experiencing will speed up the support process and have you back online sooner.

• Your name
• Your phone number
• Your username
• The Operating System you are using (Win95, Windows3.xx, Mac, Unix, etc...)
• Any error messages you may be getting
• The name and version of your Web Browser (for web problems)
• The name and version of your Email Program (for email problems)